Clapham Surveyors Ltd ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use and protect your personal information when you use our website (claphamsurveyors.com) or engage our services.
What Data We Collect
We may collect the following types of personal data:
- Contact information (name, address, postcode)
- Communication data (enquiries, messages sent via our website or HubSpot forms)
- Technical data (IP address, browser type, device information — collected automatically by analytics)
- Usage data (pages visited, time on site)
- Marketing preferences
How We Use Your Data
We use your personal data to:
- Respond to enquiries and provide our surveying services
- Send you a quote or arrange a survey
- Communicate with you during and after a survey instruction
- Send you relevant content and service updates (with your consent)
- Improve our website and services
- Comply with legal obligations
Legal Basis for Processing
We process your data on the following legal bases under UK GDPR: consent (for marketing communications); contract performance (when you instruct us to carry out a survey); and legitimate interests (for improving our services and responding to enquiries).
Data Retention
We retain client data for up to seven years after completion of any instruction, to comply with professional indemnity insurance and regulatory requirements. Contact and enquiry data from non-instructing enquirers is retained for up to 24 months.
Third Parties
We use HubSpot to manage our contact forms and CRM. HubSpot processes data in accordance with GDPR. We do not sell your personal data to third parties. We may share data with our professional indemnity insurers, RICS (as required) and legal advisers if required.
Your Rights
Under UK GDPR, you have the right to: access your personal data; correct inaccurate data; request erasure; object to processing; and data portability. To exercise these rights, contact us at the address below.
Cookies
Our website uses cookies. See our Cookie Policy for details.
Contact
For data protection queries, contact: Clapham Surveyors Ltd, Clapham High Street, London SW4. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.